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Returns

RETURNS

Aubyn Rose is here to spoil you. We hope you love your purchase, however we understand that mistakes can be made when you cannot try the garments on before buying. If you're not 100% happy with your purchase you have up to 31 days from the original order date to return your item.

We want to make the process as quick and easy as possible so we’ve included a return address label on the invoice. Simply circle the item you'd like to return on the invoice, peel the label off the top and stick it to the return parcel. Remember to place the invoice in the parcel and then send it back to us. We recommend using a recorded delivery service as we can’t be held liable for return packages that get lost in transit. If you need any help please don't hesitate to contact us hello@aubynrose.co.uk or call us on 01359 251994 during office hours.

All returns will be processed within 2 working days and the money will be refunded to your original payment method. Please note refunds do not include original shipping costs. To be eligible for a return, your item must be unused and in the same condition that you received it.

 

EXCHANGES

Due to our fast turnover of stock we can’t always guarantee you’ll be able to exchange the item for a different size. Please contact us at hello@aubynrose.co.uk as soon as possible, and if we have the right size in stock we will make sure to put it aside for you. We aim to respond to all emails within 1 working day.

 

FAULTY ITEMS

The Aubyn Rose team does a thorough inspection of all goods before they are shipped to customers. However, if there’s a manufacturing fault please contact us at hello@aubynrose.co.uk as soon as possible so we can resolve the issue. We aim to respond to all emails within 1 working day.

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